You might additionally personally write to your top 10 clients to thank them and tell them they’re a part of your new loyalty program or invite them to sneak preview your newest product. You can simply choose up the phone and interact with a customer, or have lunch with a customer service staff member.
By that point, the customer itself had expended a substantial amount of legal fees and administration time to get to a deal, and so they panicked on the prospect of losing the deal. So they conceded to just about every point I needed, including an elevated buy worth, and we closed the deal in forty five days. So the lesson was that regularly conceding factors (while not getting something in return) can lead to the precise reverse of what you are hoping for. If you are conceding some extent, make sure to try to get something … Read More